Fractional COO For Hire
We provide a fractional COO service (Chief Operations Officer) to work closely with your executive team to develop and execute a culture of service excellence underpinned by operational efficiency, technology innovation and engaging customer experience. We work closely with senior management team and other stakeholders to develop and implement service delivery strategies that align with your company’s overall business goals and objectives.
Typical Assignments
Operational Efficiency Optimisation. Streamlining operational processes and workflows to enhance efficiency, reduce cost to serve, and improve overall productivity.
Customer Experience Design. Development a Target Customer Experience model across the customer cohorts that maximises digital engagement, operational efficiency, cost to serve and customer satisfaction.
Service Delivery Improvement. Identification of service delivery pain points and working with vendors and internal departments to create a compelling narrative and approach to service level improvement.
Team Leadership and Development. Developing a high-performing operational team, fostering a culture of value creation and efficient ways of working.
Technology and Innovation. Identifying opportunities to leverage technology and innovation to improve operational efficiency, enhance client experience, and gain a competitive edge.
Change Management. Leading organisational change initiatives effectively, ensuring smooth transitions and minimal disruption to business operations.